Refund policy

Last updated 6 November 2026

Business details still need to be added in config.js (name, email, address) before launch.

Event tickets are generally final sales. We refund them in the situations below.

You get a full refund if

• The event is cancelled. You get back the full amount you paid, including any service fee.
• Tickets sold out while you were paying. This is automatic: if your payment is confirmed after the last ticket has gone, no ticket is issued and Paystack refunds you.
• You were charged in error, for example charged twice for one order, or charged without receiving tickets.

If the event is postponed or changed

Your ticket stays valid for the new date. If the date, venue or main attraction changes significantly and you can no longer attend, you can ask for a refund before the new date.

When refunds aren't given

We don't refund tickets because you changed your mind, couldn't attend, were refused entry for breaking the host's entry rules, or lost access to a ticket you shared with someone else.

How to ask for a refund

Email us with your payment reference (it starts with EVT-, and you'll find it in your Paystack receipt) and the reason. We'll reply within 5 working days.

• Business: (RC )
• Email:
• Phone:
• Address:

How long it takes

Approved refunds go back to the card or account you paid with, through Paystack. They usually arrive within 5 to 10 working days, depending on your bank.